Cancellation & complaints

Cancelling a booking

Contact Tyar support with your booking reference as early as possible. Cancelling before a provider is assigned is free. If a provider has already accepted or travelled to you, they may charge for a wasted visit; agree this with the provider.

Reporting a problem

Contact support with your booking reference and a short description. We acknowledge complaints, speak to you and the provider, and record the outcome. Bookings under dispute are flagged so commission handling is paused until resolved.

Limits

Because providers are independent, Tyar cannot guarantee workmanship, but we will help mediate and may remove providers from the platform.